Sebagai permulaan, when answering queries from Jabatan Audit, you must never use the word 'akan' without following with a specific date.
Jawapan seperti "Saya ambil maklum dan akan mengambil tindakan" cukup tidak digemari oleh Jabatan Audit Negara (JAN). Instead, beri jawapan saperti, "Tindakan akan diambil pada xx.xx.xx [tarikh] dan akan selesai dalam tempoh X minggu/bulan/tahun".
In the first place, avoid getting any queries from JAN by making sure you do things right the first time.
Another important thing is to always DOCUMENT, DOCUMENT, DOCUMENT ALL your work, letters, discussions, notes etc as these are all evidence to support any queries raised by JAN.
Actions must be taken immediately and actions taken must be properly documented.