It is very important for us to form a good relationship with our Client Department right from Day 1 when we receive the projects to be implemented from our Client Department, and not just when we are about to hand over the project to the Client.
We should constantly interact with our Client Department and be willing to listen and understand their concerns when it comes to their projects. We must make them feel that they are our no. 1 priority and we must not only be seen to be taking actions on their concerns, but we must immediately act on their concerns so as to alleviate their worries concerning poor workmanship and defects.
Quality of materials and workmanship must be strictly monitored right from Day 1 and Contractors who fail to abide by the standards and high quality set should be immediately apprehended and made to correct as proof that we are serious of the standards that we expect.
Involve the Client Department early on in the project and let them have a say as to the quality and standards that they expect, and follow through with the Contractor.
Usually, when the Client Department sees us serious about making sure that the highest standards of quality and workmanship is maintained, they are usually more understanding and seldom will they not accept the project, as they had played a big part too in making sure that the project is being implemented according to their needs and expectations, without going against the Government procedures.